26
Mar
FRONT DESK SECURITY COURSE FOR RECEPTIONISTS, PERSONAL/SPECIAL ASSISTANTS AND OTHER FRONT DESK PROFESSIONAL
120,000 INF%
09:00 to 16:00
From 26-03-18 to 29-03-18
  • Recognize and eliminate holes in security in the reception area
  • Spot behaviors that indicate someone intends theft, property damage or other criminal activity
  • Defuse the angry or hostile visitors and customers
  • Be aware of and control tactics thieves use to distract and slip by you
  • Have emergency response procedures in place to deal with worst-case scenarios
  • Have clues to recognize and tactics to deal with those who may be emotionally unbalanced or capable of violent acts

 

Contents

  • How o better handle irate or aggressive individuals
  • Spot and correct weakness in your procedures that put you at risk
  • Develop emergency response procedures that can save lives
  • How to control the access to your facility without being unfriendly
  • Tips to spot and defuse a potentially dangerous situation
  • Implement procedures to effectively respond to a bomb threat
  • How to respond during and after a robbery
  • Learn to accept deliveries safety
  • How to keep intruders from slipping by you
  • How to defuse customer emotions and create positive outcomes
  • Practice real-world situations to protect the organization without putting yourself at risk
  • How to report an emergency situation to police

 

For whom: Secretaries, receptionists, Personal assistants, security officers, front desk professionals

1st Batch                                                              2nd Batch

26th -29th March, 2018                                        4th -7th September, 2018

 

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