26
Mar
ACHIEVING EXCELLENCE IN CUSTOMER SERVICE
120,000 INF%
09:00 to 16:00
From 26-03-18 to 29-03-18
  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of your customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
  • Demonstrate a positive, confident and professional approach with internal and external customers

 

CONTENT

  • Customer Service Excellence: Why It Matters
  • Creating the Customer Experience
  • Communicating Effectively with the Customer
  • Dealing Constructively with Tough Situations
  • Contributing to a Customer Service Culture
  • Making Excellence a Habit

 

FOR WHOM: Marketing & Sales Personnel

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

Date:

1ST BATCH                                                  2ND BATCH

26th – 29th March, 2018                               4th – 7th September, 2018

 

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